Booking your surgery

Booking a surgery date involves several steps, and the process can vary depending on the type of surgery and your specific circumstances. Here are some general steps to help guide you through the process:

Exchange of information and answer your inquiries

Email correspondence is the most efficient way to transmit information while documenting requests or inquiries. Once we understand your concerns regarding each surgery, procedure, or treatment, we will provide detailed information. The WIH International Hospital CRM Team will address non-medical queries, while our surgeons will respond directly to medical ones.

On first contact, you will be asked to complete the “Patient Health Information Form” to learn about your health status. It would be best never to conceal any underlying medical condition(s) that could negatively impact the surgical procedure(s) or your treatment or cause postoperative complications. You are responsible for giving honest and correct information only in the “Patient Health Information Form” to the best of your knowledge.

If you are under 20 on the agreed surgery date, you must be accompanied by a parent or provide parental consent for the surgery in advance.

For certain surgeries or underlying medical conditions, we may require medical clearance or a referral letter from your specialist to proceed with the surgery.

In cases of known HIV infection, your eligibility for surgery will be determined based on factors such as CD4 count, viral load, current antiviral medication, and other tests required by the surgeon.

If you plan to send your photos to get our surgeon’s opinions and recommendations for appropriate procedures, please be advised that the attached files per e-mail must not exceed 25 MB.

The three standard views typically required for face or body surgery are front, semi-45 degrees, and side views for both the right and left sides.

The additional base view is required for nose surgery.
The scalp’s additional top and back views are required for hair transplantation surgery.

Online consultation:

We offer online consultations with an associated doctor’s fee. You can schedule an online consultation date through our international CRM team.

Pay the deposit to reserve the surgery date.

You must provide the month you intend to come for the surgery or treatment you plan to book. WIH will suggest a date or a few dates for you, and you will need to confirm the date that works best for you.

Once the date has been mutually agreed upon, the non-refundable 20% deposit calculated from the total surgery or treatment fee must be paid within ten days. You have to sign the payment condition form and send it to us with the proof of payment.

If we do not get the proof of payment, we may offer the proposed surgery date to others. This implies that when you contact us again or are ready to pay the required deposit, we may need to find another date for you.

Payment Methods

Complete the required laboratory tests.

You must complete the lab tests within two months of your surgical date. Please remember that our medical team will not accept old test reports made more than two months before surgery. Please email the lab reports, x-ray image, and referral letter/medical clearance (if necessary) to info@wihhospital.com in JPEG or PDF format as soon as you receive them.

For patients undergoing surgery under general anesthesia, the following lab tests are required, categorized by age group:

 Patients below 40 years old:

1. Complete blood test or CBC (red blood cell, white blood cell, and platelet count)
2. Anti-HIV test
3. Serum Creatinine (Cr)
4. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT) tests
5. Fasting blood sugar (FBS)
6. Digital file of Chest X-ray (PA view) with a report from the radiologist

Patients aged 40-60 years old:

1. Complete blood test or CBC (red blood cell, white blood cell, and platelet count)
2. Anti-HIV test
3. Serum Creatinine (Cr)
4. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT) tests
5. Fasting blood sugar (FBS)
6. Digital file of Chest X-ray (PA view) with a report from the radiologist
7. Lipid Profile
8. Electrocardiogram with interpretation (Standard 12-lead EKG)

Patients over 60 years old:

1. Complete blood test or CBC (red blood cell, white blood cell, and platelet count)
2. Anti-HIV test
3. Serum Creatinine (Cr)
4. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT) tests
5. Fasting blood sugar (FBS)
6. Digital file of Chest X-ray (PA view) with a report from the radiologist
7. Lipid Profile
8. Liver function test
9. Electrocardiogram with interpretation (Standard 12-lead EKG)
10. Exercise stress test (EST), including interpretation from a cardiologist

***Note

1. For Fasting blood sugar (FBS)

Please remember to fast for 8-12 hours before the fasting blood sugar test. Fasting entails refraining from consuming anything except water.

If you have been diagnosed with either Diabetes Mellitus I or Diabetes Mellitus II, you may skip the fasting blood sugar test and opt for the Hemoglobin A1c instead.

2. For the patients who come for facial bone surgery, we need a Skull x-ray series in front view (AP view) and side view. Please note that the digital skull image must include the top skull and lower chin border.

 

3. Kindly note that in case of any abnormal results, the medical team may request additional lab tests or investigations to be conducted either in your home country or at WIH, incurring corresponding costs. For instance, if your fasting blood sugar level is higher than normal, you will be advised to undergo the Hemoglobin A1c test.