⌵A Guide to Our Inquiry & Information Process

At WIH International Hospital, we believe that a well-informed patient is a confident patient. To make your journey with us as clear and efficient as possible, we have established a straightforward process for exchanging information and responding to your inquiries.

Step 1 – Your Initial Inquiry

We find that email and WhatsApp are the most reliable ways to communicate, as they allow us to create a clear record of your questions and our detailed responses. Whether you have non-medical questions about scheduling or travel, or specific medical inquiries about a procedure, our dedicated team is here to help.

1. Our patient relations team will promptly address non-medical inquiries.
2. Medical inquiries will be reviewed and answered by our expert surgeons.

Step 2 – Providing Your Health Information

 For a safe and personalized consultation, we will ask you to complete our Patient Health Information Form. Providing honest and accurate details about your medical history is vital. This information allows our surgeons to assess your eligibility and create a customized treatment plan that prioritizes your safety and ensures the best possible outcome. Concealing medical conditions could increase the risk of complications, and your safety is our top priority.

Step 3 – Consent and Pre-Surgery Requirements

To ensure a smooth process, please be aware of a few key requirements:

1. Patients who will be under 20 years of age on the date of their surgery must be accompanied by a parent or provide parental consent in advance.
2. For certain surgeries or patients with pre-existing medical conditions, our surgeons may require medical clearance or a referral letter from your specialist to ensure you are in optimal health for the procedure.

Step 4 – Special Considerations for Patients with HIV

If you have a known HIV infection, we want to assure you that your safety and care are our primary concern. We will carefully assess your eligibility for surgery based on a few key factors:

1. Your latest CD4 count
2. Your viral load
3. Your current antiviral medication regimen
4. Any additional tests deemed necessary by the surgeon

This process is a standard part of our commitment to providing safe, high-quality care for all of our patients. We look forward to guiding you through this process and answering all of your questions.

⌵Reserve Your Preferred Surgery Date

At WIH International Hospital, we are dedicated to making your journey toward care as seamless and stress-free as possible. To ensure your preferred surgery date and our team’s full, dedicated attention, we have created a simple and secure reservation process.

Step 1 – Select Your Ideal Date

 Our patient coordinator will work with you to understand your preferred timeframe. Based on your needs, we will provide you with available dates for your surgery or treatment. You simply choose the date that aligns perfectly with your schedule.

Step 2 – Secure Your Reservation

Once you have selected your ideal date, a non-refundable priority deposit of 20% of the total surgery or treatment fee is required. This deposit must be received within 10 days to officially secure your booking and guarantee your exclusive surgical slot.

Step 3 – Finalize Your Booking

 To complete your reservation, please:

• Sign the provided Payment Condition Form.
• Submit the signed form along with proof of your deposit payment.

Please note: If the deposit is not received within 10 days, your reserved date will be released to other patients. Should you wish to proceed, we will be happy to offer you the next available dates.

Secure Payment Options

For your convenience and peace of mind, we offer trusted, international-standard payment methods:

Online Payment via 2C2P Payment Gateway: A fast and secure method, with payment settled within 24 hours. (With Picture)

International Wire Transfer: A reliable option for international patients, with settlement typically taking up to 7 working days, depending on your bank. (With Picture)

Your comfort, privacy, and security are our highest priorities. By confirming your date early, you can be assured that your surgery is scheduled at the most convenient time for you, with our team reserved exclusively for your care.

⌵Complete Required Laboratory Tests

To ensure safety and optimal outcomes, all patients must complete the necessary laboratory tests within two months of their scheduled surgery. Please note that lab reports older than two months will not be accepted.

Once completed, kindly email your lab reports, X-ray images, and referral letter/medical clearance (if needed) to:
info@wihhospital.com (JPEG or PDF format).

Required Lab Tests by Age Group

Patients Below 40 Years Old

1. Complete Blood Count (CBC: red & white blood cells, platelets)
2. Anti-HIV Test
3. Serum Creatinine (Cr)
4. Prothrombin Time (PT) & Partial Thromboplastin Time (PTT)
5. Fasting Blood Sugar (FBS)
6. Chest X-ray (PA view) with radiologist’s report

Patients 40–60 Years Old

Includes all tests for patients below 40, plus:

• Lipid Profile
• Electrocardiogram (12-lead EKG with interpretation)

Patients Over 60 Years Old

Includes all tests for patients 40–60, plus:

• Liver Function Test
• Exercise Stress Test (EST) with cardiologist’s interpretation

Important Notes

1. Fasting Blood Sugar (FBS): Fast for 8–12 hours before the test; only water is allowed.
2. Diabetes Patients: If diagnosed with Type 1 or Type 2 Diabetes, FBS may be replaced by a Hemoglobin A1c test.
3. Facial Bone Surgery Patients: A skull X-ray series is required (AP/front and side views). Ensure the digital image includes the top skull and lower chin border.
4. Abnormal Results: Additional tests may be requested by the medical team either in your home country or at WIH, with corresponding costs. For example, if your FBS is high, a Hemoglobin A1c test will be advised.

Providing clear, complete lab results ensures your surgeon has the most accurate information for a safe, successful procedure, giving you peace of mind before your surgery.

⌵Plan Your Visa and Flight for a Smooth Arrival

Ensuring a stress-free journey and stay in Thailand is a crucial part of your surgical experience at WIH International Hospital. Understanding your visa requirements, travel documents, and accommodation plan will help you focus on your health and recovery.

Online Consultation

We offer online consultations for an associated doctor’s fee. Schedule your appointment through our International CRM Team to discuss your procedure and travel planning in advance.

Types of Visa

1. Visa Exemption

Certain nationalities can stay in Thailand for up to 30 days without a visa. Eligible countries are listed on the Thailand Ministry of Foreign Affairs website.

• On arrival at Bangkok International Airport, a stamp allows a 30-day stay.
• If you need more time for recovery, you can extend your stay by 7 days at a Thai immigration office for 1,900 THB.

2. Tourist & Medical Tourist Visa (MT)

• Tourist Visa: Usually permits a 60-day stay.
• Medical Tourist Visa (MT): Allows up to 60 days for medical purposes.

If you plan to use a Medical Tourist Visa, please contact us at least three months before your surgery. You will need a Letter of Appointment and a copy of the hospital registration certificate for your application.

Other Required Documents:

1. Passport valid for at least 6 months
2. Completed Visa Application Form
3. One recent 4 x 6 cm photo
4. Round-trip flight ticket or e-ticket
5. Proof of financial means to cover travel and stay
6. Accommodation booking confirmation

3. Visa on Arrival

• Permits a 15-day stay and is available for select nationalities not eligible for visa exemption.
• Not recommended for patients undergoing complex procedures (e.g., complete facial feminization or gender-affirming surgery) due to limited recuperation time.
• For longer stays or visa changes, applications must be submitted to the Immigration Bureau, Bangkok.

Visa Extension Assistance

If you require an extended stay, WIH can assist with your visa extension for 8,000 THB, including the visa fee. Applications must be completed before your current visa expires.

Booking Your Flight and Accommodation

Before booking your flight:

1. Consult with WIH to determine the appropriate length of stay based on your surgery type.
   • Major or multiple facial/body surgeries: Minimum 3 weeks
   • Complex procedures (e.g., gender-affirming surgery): Minimum 4 weeks
2. Arrival: 3–4 days before surgery for preoperative consultation, investigations, or bowel preparation (if required).

Please provide your round-trip flight itinerary so we can arrange:

1. Airport pick-up
2. Room reservation at WIH Post Surgery Accommodation (WIH-PSA)

Plan Your Visa and Flight